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Quelques Indicateurs de performance KPI à présenter dans un Tableaux de Bord de pilotage

Un indicateur de performance ou KPI permet aux entreprises de mieux interpréter l’évolution de leur objectifs (financiers, RH…) par rapport à leur objectifs. Plus largement, un indicateur de performance peut être défini pour fournir les plus importantes informations sur la performance de l’entreprise

Indicateur de performance KPI Finance

  • Revenue
  • Revenue Growth Rate
  • Net Profit
  • Net Profit Margin
  • Gross Profit Margin
  • Total Shareholder Return (TSR)
  • Net Income
  • Sales
  • Net Earnings
  • EBIT
  • EBITDA
  • ROI
  • EVA
  • Turnover
  • Net Income Margin
  • Return on Sales
  • Operating Profit Margin
  • ROCE
  • ROE
  • D/E Ratio
  • Cash Conversion Cycle
  • Cash Conversion Cycle
  • Working Capital Ratio
  • Operating Expense Ratio
  • CAPEX to Sales Ratio
  • P/E Ratio
  • Customer Profitability
  • Customer Lifetime Value
  • Return on Innovation Investment
  • Human Capital Value Added
  • Revenue per Employee
  • Revenue per Employee
  • Energy Consumption
  • Saving Levels due to Conservation and Improvement Efforts
  • Risk Likelihood vs Consequence
  • Risk Appetite vs Exposure
  • IT Costs as Percentage of Revenue
  • IT Project Cost Variance
  • Sales Volume Projection
  • Direct Product Profitability
  • Revenue per User
  • Revenue per User
  • Percentage Revenue per Major Customer
  • Sales per Channel
  • Quotation Conversion Rate
  • Upselling Success Rate
  • Cross-Selling Success Rat
  • Cost to Serve
  • Acquisition Retention Spending Ratio
  • Cost Avoidance Score

Indicateur de performance KPI Marketing et Ventes

  • Market Share
  • Market Growth Rate
  • Brand Equity
  • Cost per Lead
  • Conversion Rate
  • Search Engine Rankings
  • Click-Through Rate
  • Page Views
  • Bounce Rate
  • Customer Online Engagement
  • Online Share of Voice
  • Social Networking Footprint
  • Klout Score
  • Corporate Reputation
  • First Contact Resolution
  • Website Non-Availability
  • Sales Volume Projection
  • Revenue per User
  • Percentage Revenue per Major Customer
  • Sales per Channel
  • Brand Persuasion Score
  • Quotation Conversion Rate
  • Upselling Success Rate
  • Cross-Selling Success Rat
  • Cost to Serve
  • Acquisition Retention Spending Ratio

Indicateur de performance KPI Informatique et IT

  • IT Costs as Percentage of Revenue
  • IT Project Cost Variance
  • IT Project Schedule Variance
  • IT Project Earned Value
  • Number of IT Security Breaches
  • Help Desk First Call Resolution
  • Internal IT Service Satisfaction Score
  • System Downtime
  • Website Non-Availability
  • Enterprise Architecture Compliance Ratio
  • IT Maintenance Ratio
  • Incident Resolution Index
  • Average age of IT Infrastructure
  • Average age of Software
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