Quelques Indicateurs de performance KPI à présenter dans un Tableaux de Bord de pilotage
Un indicateur de performance ou KPI permet aux entreprises de mieux interpréter l’évolution de leur objectifs (financiers, RH…) par rapport à leur objectifs. Plus largement, un indicateur de performance peut être défini pour fournir les plus importantes informations sur la performance de l’entreprise.
Indicateur de performance KPI Finance
- Revenue
- Revenue Growth Rate
- Net Profit
- Net Profit Margin
- Gross Profit Margin
- Total Shareholder Return (TSR)
- Net Income
- Sales
- Net Earnings
- EBIT
- EBITDA
- ROI
- EVA
- Turnover
- Net Income Margin
- Return on Sales
- Operating Profit Margin
- ROCE
- ROE
- D/E Ratio
- Cash Conversion Cycle
- Cash Conversion Cycle
- Working Capital Ratio
- Operating Expense Ratio
- CAPEX to Sales Ratio
- P/E Ratio
- Customer Profitability
- Customer Lifetime Value
- Return on Innovation Investment
- Human Capital Value Added
- Revenue per Employee
- Revenue per Employee
- Energy Consumption
- Saving Levels due to Conservation and Improvement Efforts
- Risk Likelihood vs Consequence
- Risk Appetite vs Exposure
- IT Costs as Percentage of Revenue
- IT Project Cost Variance
- Sales Volume Projection
- Direct Product Profitability
- Revenue per User
- Revenue per User
- Percentage Revenue per Major Customer
- Sales per Channel
- Quotation Conversion Rate
- Upselling Success Rate
- Cross-Selling Success Rat
- Cost to Serve
- Acquisition Retention Spending Ratio
- Cost Avoidance Score
Indicateur de performance KPI Marketing et Ventes
- Market Share
- Market Growth Rate
- Brand Equity
- Cost per Lead
- Conversion Rate
- Search Engine Rankings
- Click-Through Rate
- Page Views
- Bounce Rate
- Customer Online Engagement
- Online Share of Voice
- Social Networking Footprint
- Klout Score
- Corporate Reputation
- First Contact Resolution
- Website Non-Availability
- Sales Volume Projection
- Revenue per User
- Percentage Revenue per Major Customer
- Sales per Channel
- Brand Persuasion Score
- Quotation Conversion Rate
- Upselling Success Rate
- Cross-Selling Success Rat
- Cost to Serve
- Acquisition Retention Spending Ratio
Indicateur de performance KPI Informatique et IT
- IT Costs as Percentage of Revenue
- IT Project Cost Variance
- IT Project Schedule Variance
- IT Project Earned Value
- Number of IT Security Breaches
- Help Desk First Call Resolution
- Internal IT Service Satisfaction Score
- System Downtime
- Website Non-Availability
- Enterprise Architecture Compliance Ratio
- IT Maintenance Ratio
- Incident Resolution Index
- Average age of IT Infrastructure
- Average age of Software
