Liste d’Indicateur de performance KPI pour tableaux de bord
Indicateur de performance KPI
Un indicateur de performance ou KPI permet aux entreprises de mieux interpréter l’évolution de leur objectifs (financiers, RH…) par rapport à leur objectifs. Plus largement, un indicateur de performance peut être défini pour fournir les plus importantes informations sur la performance de l’entreprise.
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Indicateur de performance KPI Finance
- Revenue
- Revenue Growth Rate
- Net Profit
- Net Profit Margin
- Gross Profit Margin
- Total Shareholder Return (TSR)
- Net Income
- Sales
- Net Earnings
- EBIT
- EBITDA
- ROI
- EVA
- Turnover
- Net Income Margin
- Return on Sales
- Operating Profit Margin
- ROCE
- ROE
- D/E Ratio
- Cash Conversion Cycle
- Cash Conversion Cycle
- Working Capital Ratio
- Operating Expense Ratio
- CAPEX to Sales Ratio
- P/E Ratio
- Customer Profitability
- Customer Lifetime Value
- Return on Innovation Investment
- Human Capital Value Added
- Revenue per Employee
- Revenue per Employee
- Energy Consumption
- Saving Levels due to Conservation and Improvement Efforts
- Risk Likelihood vs Consequence
- Risk Appetite vs Exposure
- IT Costs as Percentage of Revenue
- IT Project Cost Variance
- Sales Volume Projection
- Direct Product Profitability
- Revenue per User
- Revenue per User
- Percentage Revenue per Major Customer
- Sales per Channel
- Quotation Conversion Rate
- Upselling Success Rate
- Cross-Selling Success Rat
- Cost to Serve
- Acquisition Retention Spending Ratio
- Cost Avoidance Score
Indicateur de performance KPI Marketing et Ventes
- Market Share
- Market Growth Rate
- Brand Equity
- Cost per Lead
- Conversion Rate
- Search Engine Rankings
- Click-Through Rate
- Page Views
- Bounce Rate
- Customer Online Engagement
- Online Share of Voice
- Social Networking Footprint
- Klout Score
- Corporate Reputation
- First Contact Resolution
- Website Non-Availability
- Sales Volume Projection
- Revenue per User
- Percentage Revenue per Major Customer
- Sales per Channel
- Brand Persuasion Score
- Quotation Conversion Rate
- Upselling Success Rate
- Cross-Selling Success Rat
- Cost to Serve
- Acquisition Retention Spending Ratio
Indicateur de performance KPI Informatique et IT
- IT Costs as Percentage of Revenue
- IT Project Cost Variance
- IT Project Schedule Variance
- IT Project Earned Value
- Number of IT Security Breaches
- Help Desk First Call Resolution
- Internal IT Service Satisfaction Score
- System Downtime
- Website Non-Availability
- Enterprise Architecture Compliance Ratio
- IT Maintenance Ratio
- Incident Resolution Index
- Average age of IT Infrastructure
- Average age of Software